Privacy Policy

AnsrAI AI Phone Assistant

Last Updated: January 3, 2026

This Privacy Policy explains how AnsrAI (“AnsrAI,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use our website, applications, and AI-powered phone assistant services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors

• Business customers and their authorized users

• Callers who interact with the AnsrAI phone assistant

• Prospective customers communicating with AnsrAI

This Policy does not apply to third-party websites or services that may be linked to or integrated with the Service.

2. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

• Name, business name, email address, and phone number

• Account and billing information

• Configuration data and preferences

• Communications with AnsrAI (emails, support requests, forms)

B. Call Data and Communications

Depending on configuration and use, AnsrAI may process:

• Call audio recordings

• Call transcripts

• Caller phone numbers

• Call metadata (time, duration, routing, outcomes)

• AI-generated summaries or responses

Callers may interact directly with automated AI systems.

C. Automatically Collected Information

We may automatically collect:

• IP address

• Device type and browser

• Usage logs and diagnostic data

• Cookies and similar tracking technologies

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service

• Process calls and AI interactions

• Improve system performance and reliability

• Respond to inquiries and provide support

• Process payments and manage accounts

• Monitor for misuse, fraud, or security risks

• Comply with legal obligations

We do not use call content to provide professional advice.

4. AI Processing and Automated Systems

The Service uses artificial intelligence and automated systems to process calls and generate responses.

You acknowledge that:

• AI outputs may be inaccurate or incomplete

• AI processing may occur using third-party providers

• Human review may not occur for every interaction

AnsrAI does not guarantee the accuracy or appropriateness of AI-generated content.

5. How We Share Information

We may share information with:

A. Service Providers

Third parties that help operate the Service, such as:

• Telecommunications providers

• AI and cloud infrastructure providers

• Payment processors (e.g., Stripe)

• Automation and integration platforms

These providers are authorized to use information only as necessary to provide services to AnsrAI.

B. Legal and Safety Reasons

We may disclose information if required to:

• Comply with law or legal process

• Enforce our Terms of Service

• Protect the rights, safety, or property of AnsrAI, users, or others

C. Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, or sale of assets.

6. Call Recording and Consent Responsibility

Depending on configuration, calls may be recorded or analyzed.

Customers are solely responsible for:

• Informing callers they are interacting with AI

• Providing legally required disclosures

• Obtaining consent for call recording

AnsrAI does not independently verify consent and is not responsible for customer compliance failures.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the website

• Analyze usage and performance

• Improve user experience

You may control cookies through your browser settings. Disabling cookies may limit functionality.

8. Data Retention

We retain information only as long as reasonably necessary to:

• Provide the Service

• Meet legal, operational, or contractual obligations

• Resolve disputes and enforce agreements

Retention periods may vary based on data type and customer configuration.

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information.

However, no system is completely secure, and we cannot guarantee absolute security of data.

10. Sensitive Data and HIPAA Disclaimer

The Service is not designed to process protected health information (PHI) or other regulated sensitive data unless expressly agreed in writing.

AnsrAI is not a HIPAA business associate unless explicitly stated in a separate agreement.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal information

• Request correction or deletion

• Opt out of certain data processing

• Limit or object to processing

Requests may be submitted using the contact information below.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to:

• Know what personal information is collected

• Request deletion of personal information

• Opt out of the sale of personal information

AnsrAI does not sell personal information.

13. Children’s Privacy

The Service is not intended for individuals under 18. AnsrAI does not knowingly collect personal information from children.

14. International Users

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other jurisdictions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. Continued use of the Service constitutes acceptance of the updated Policy.

16. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Email: admin@ansrai.com